Reports to: Director of Sales Operations, MRO
Duties and Responsibilities:
- Communicate with customers by phone, fax, and email daily on a regular basis.
- Enter customer RFQs (Sales Quotes)
- Obtain all end use and end user information from customers for export license requirements.
- Enter customer orders and attach customer original documents
- Coordinate customer order process flow down requirements with internal departments, including Purchasing Operations, Accounting, Quality, Compliance, and Shipping/Receiving.
- Manage open Customer Work Orders and Sales Orders, updating ship dates and due dates as required. Expedite and track open orders and shipments.
- Send Coordinate with Sales Directors, Account Managers, and Account Representatives to update Customers with their open order reports. periodic open order reports to select customers.
- Use critical thinking and advanced problem-solving skills and coordinate with Sales Directors, Account Managers, and Account Representatives to effectively communicate to Customers: (a) on Company late deliveries, (b) the reasons for the delays, (c) and action plans to resolve or expedite the late deliveries.
- Coordinate Prepare outbound shipments to Customers and consolidate shipments as allowed per the contracts or Customer authorization.
- Complete relevant customer service tasks assigned by supervisor
Requirements:
- Positive attitude and attention to detail
- Excellent Communication Skills, both verbal and written
- Highly motivated, energetic, and success oriented
- Courteous, tactful, and possess excellent interpersonal and relationship building skills
- Must be highly organized and detail-oriented with the ability to work well under pressure
- Customer Service or account management experience preferred
- Proficient in Windows environment, including Microsoft Word, Excel
- Bachelor’s degree and/or 5-7 years related experience
- Minimal travel may be needed
Training:
- Pentagon Basics
- Export & ITAR compliance
- Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology
- 90 Day Probation OJT