Our client is a leader in the corporate housing and serviced apartment sector, providing tailored accommodation solutions for business travellers, relocating professionals, and VIP clients worldwide.
They are now seeking a motivated and detail-driven Customer Services Representative to join their dynamic team.
This is an exciting opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys providing best-in-class service to high-profile customers. You’ll be at the heart of the customer journey, ensuring each stay runs smoothly from start to finish.
Responsibilities:
- Deliver exceptional customer service across phone, email and live chat channels.
- Manage client bookings, modifications, extensions, and cancellations in a timely manner.
- Resolve customer queries efficiently, professionally and empathetically.
- Liaise with internal departments and external housing partners to coordinate smooth service delivery.
- Maintain accurate records of communication and case management in CRM systems.
- Handle complaints diplomatically and escalate where necessary to ensure prompt resolution.
- Support VIP and corporate clients with bespoke accommodation needs.
- Ensure high standards of customer satisfaction and service excellence are consistently achieved.
- Identify process improvements to enhance the customer experience.
- Provide support with out-of-hours or weekend coverage on a rota basis, if required.
Requirements:
- Previous experience working within the relocation, corporate housing, or serviced apartment sector is essential.
- Proven background in a customer service or client support role.
- Strong communication skills – both written and verbal.
- Calm under pressure, with excellent problem-solving abilities.
- Tech-savvy and able to use CRM and booking systems confidently.
- Highly organised, with an ability to multitask and prioritise workload effectively.