International Move Coordinator – Remote, US
Join a well-established moving and relocation company as an International Move Coordinator. This is an exciting remote opportunity for a detail-oriented professional based in the US to manage and oversee international moves, ensuring a seamless relocation experience for clients. If you have a strong background in global moving services and enjoy coordinating logistics, documentation, and customer communication, this role is perfect for you.
What You’ll Be Doing:
- Coordinate and manage international household goods moves from origin to destination.
- Communicate with clients to understand their relocation needs, timelines, and special requirements.
- Arrange transportation, customs clearance, and delivery schedules with global moving partners.
- Ensure all required documentation, including customs paperwork and shipping forms, is completed accurately.
- Track shipments and provide clients with timely updates on the status of their move.
- Work closely with internal teams, agents, and freight forwarders to ensure seamless coordination.
- Address any challenges, delays, or issues that arise during the move process.
- Maintain accurate records of all moves, including cost estimates, invoices, and service agreements.
- Stay up to date on international moving regulations, customs policies, and industry best practices.
- Provide exceptional customer service and serve as the primary point of contact for international clients.
- Collaborate with overseas agents to ensure a smooth transition for relocating customers.
- Assist in resolving claims or disputes related to international shipments.
What We’re Looking For:
- Experience in international move coordination, relocation services, or freight forwarding preferred, with a strong preference for candidates with SIRVA experience.
- Strong knowledge of customs regulations, international shipping, and global logistics.
- Excellent organisational and multitasking skills to manage multiple moves simultaneously.
- Strong communication skills for coordinating with clients, partners, and internal teams.
- Proficiency in move management software, CRM systems, and Microsoft Office Suite.
- Ability to problem-solve and adapt to challenges in a fast-paced environment.
Interested? Reach out to Alchemy Global Talent Solutions today.