This is a varied, hands-on role that would suit someone who enjoys being out and about, working in a fast-paced environment, and providing excellent service to clients. You'll play a key role in supporting visa application processes, liaising with embassies and consulates, and ensuring applications are handled accurately and efficiently from start to finish.
What you'll be doing:
- Visiting embassies and consulates daily to submit and collect passports and visa applications.
- Reviewing visa applications and supporting documents to ensure they are complete and ready for processing.
- Contacting clients when additional information or documentation is required.
- Providing updates on application progress when needed.
- Keeping internal systems updated with accurate information.
- Coordinating courier bookings, deliveries, and collections.
- Managing rejected applications and assisting with resubmissions.
- Preparing application packs and supporting documentation for submission.
- Assisting with passport dispatch, tracking updates, filing, and document returns.
- Completing daily administrative and operational tasks.
- Supporting banking runs and processing payments to diplomatic missions.
- Keeping up to date with visa and embassy requirements.
- Working closely with the wider operations and customer service teams to ensure a smooth experience for clients.
- Previous experience in immigration, administration, customer service, travel, logistics, relocation, or visa processing would be beneficial.
- Strong attention to detail and good organisational skills.
- A professional and confident communicator.
- Someone who can manage multiple tasks and work well under pressure.
- A proactive and reliable team player with a positive attitude.
- Strong written and verbal communication skills.
- A current driver's licence and access to a vehicle are essential for this role.