Step into an exciting opportunity with a leading company in the moving and relocation industry as a Remote Household Goods Move Coordinator. This US-based role offers the flexibility of working from home while managing domestic household goods relocations. You'll be the primary point of contact for residential customers, ensuring a smooth and stress-free moving experience from start to finish.
What You’ll Be Doing:
- Act as the key liaison for residential clients during their household move.
- Coordinate the full relocation process, from origin to final delivery.
- Ensure accurate and complete documentation for each move file.
- Schedule, confirm, and oversee all logistical appointments related to the relocation.
- Provide real-time updates and manage schedule changes effectively.
- Educate clients about the relocation process and respond to any questions or concerns.
- Maintain compliance with industry regulations and company policies.
- Utilise Mover’s Suite software to track and manage move data efficiently.
- Monitor shipment progress and ensure on-time delivery.
- Work collaboratively with internal teams including sales and operations.
- Manage multiple relocations simultaneously with a strong eye for detail.
- Deliver outstanding service and maintain a professional remote presence.
What We’re Looking For:
- 2–3 years of experience in a customer service-focused role.
- Prior experience in the household goods moving industry is essential.
- Proficient with Mover’s Suite software.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage competing priorities.
- A self-motivated, team-oriented professional with a confident and friendly approach.
Interested? Reach out to Alchemy Global Talent Solutions today.