Key Responsibilities
- Oversee daily operations of household goods and commercial moving services across the Phoenix market
- Drive revenue growth through local sales strategies, agent relationships, and account development
- Manage P&L performance, budgeting, and cost control across all moving operations
- Ensure compliance with DOT regulations, safety standards, and industry best practices
- Lead dispatch, warehouse, and crew scheduling for maximum efficiency and profitability
- Develop and maintain relationships with corporate clients and relocation management companies
- Oversee warehouse operations including storage, inventory control, and logistics coordination
- Implement quality control measures to ensure high customer satisfaction and claims reduction
- Recruit, train, and retain drivers, movers, and operational staff
- Coordinate interstate and intrastate relocations, ensuring seamless execution
- Monitor KPIs including on-time delivery, crew productivity, and customer feedback
- Collaborate with sales teams on bids, RFPs, and large-scale commercial relocation projects
Key Skills & Experience
- Proven experience in the moving & relocation industry (HHG and/or O&I relocations)
- Strong leadership experience managing operations, crews, and logistics teams
- P&L management and budget oversight expertise
- Knowledge of DOT regulations and moving industry compliance standards
- Experience with dispatch systems, warehouse operations, and fleet management
- Excellent client relationship and business development skills