The role focuses on coordinating international government household goods relocations under the International Through Government Bill of Lading (ITGBL) programme. You'll manage move files, communicate with customers, and work closely with overseas agents, shipping lines and operations teams to ensure shipments are handled professionally from booking through to final delivery.
Your day-to-day responsibilities will include:
- Coordinating international government household goods shipments under the ITGBL programme.
- Managing customer move files, including international shipping schedules, documentation and shipment updates.
- Working with origin and destination agents, shipping lines and freight forwarders to coordinate packing, collection, international transportation and delivery.
- Preparing and reviewing government moving documentation, including ITGBL paperwork, shipping documents and customs requirements.
- Monitoring international shipment progress, managing shipping delays and resolving customer enquiries.
- Liaising with overseas agents and operations teams to ensure shipments comply with government requirements and international shipping procedures.
Our client is particularly interested in candidates with:
- Previous experience as a Move Coordinator handling international ITGBL household goods shipments.
- Knowledge of international government moving procedures, customs documentation and military relocation requirements.
- Experience coordinating international shipments, working with overseas agents and managing multiple move files.
- Strong customer service and communication skills when dealing with military personnel, government customers and international moving agents.
- Good organisational skills and experience using moving industry software or international shipment tracking systems.